If you have not received a confirmation for your box within 2-3 business days (Mon-Fri) from the time you have Return Notified or purchased all 3 items, please contact us 24 hours a day by email at support@men.expstyletrial.com and we will respond between the hours of Mon – Fri, 9am - 5pm ET. You can also call us at 1-888-815-9242. Our regular support hours are Mon-Fri, 9am - 5pm ET.